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header image with the American flag, Miami Gardens police Department patch, and three police motorcycles
 

Communications Unit

About

The Communications Unit operates 24 hour a day/7 days a week and is comprised of specially trained State certified civilian personnel that are tasked with triaging incoming emergency and non-emergency calls to determine proper response of resources. The Unit is the custodian for all audio recordings of police radio transmissions and telephone calls to the Miami Gardens Police Department Communications Center.

Objective

The Communications Unit is established to provide the primary communications link between citizens and the City of Miami Gardens Police Department.

Unit Command Staff

Communications Manager Ivorie Barnes

Frequently Asked Questions

1. What are the hours of operation?
The Unit is open 24 hours a day/7 days a week, 365 days a year, holidays and weekends.

2. Do you take emergency and non-emergency phone calls?
Emergency phone calls are received by Miami- Dade Police Department and transferred to our agency via the police radio. Residents can reach our agency with non-emergency phone calls by dialing (305) 474-MGPD (6473).

3. Why do dispatchers ask so many questions?
Dispatchers ask for pertinent information first - address, phone number, nature of call, name of caller and/or a description of those involved. Once the initial information is obtained, additional questions may be asked depending on the nature of the call. The questioning will not slow down the dispatching of the appropriate assistance.

4. What are of the duties of a Telecommunications Operator?
Answer non-emergency calls for service, dispatch patrol units using radio equipment, enter/remove Missing Persons, Articles, Vehicles, etc., forward calls to the appropriate department.

5. How many calls for service does the Miami Gardens Police Department receive?
The unit handles approximately 130,000 calls annually.

Contact

Communications Manager Ivorie Barnes
Phone: (305) 474-1660
Email: [email protected]
Address: 18611 NW 27 Avenue, Miami Gardens, FL 33056