The Telecommunications Unit operates 24/7 and is comprised of specially trained civilian personnel that are tasked with triaging incoming emergency and non-emergency calls and determining proper response of resources. All in-coming phone calls are evaluated and classified according to information provided and an officer is assigned via computer or radio. The Unit also responsible for entering all loss or stolen items into various computer bases and processing all requests from the State Attorney's Office for radio and/or phone transcripts.
Members of this Unit enter more than 3,000 articles into State of Florida (FCIC) and Federal (NCIC) computer systems that handles information on missing persons, stolen vehicles, driver's license status and stolen articles. The Telecommunications Unit is the custodial unit for all audio recordings of police radio transmissions and telephone calls to the Miami Gardens Police Telecommunications Center and processes all requests from the State Attorney's Office for radio and/or telephone transcripts